My name is, well let’s just say sits John Wrench. I am a 30 year GM Dealership professional with technical, customer service and management back ground. In my 30 years, I have never experienced the one-sided mentality I have been experiencing lately working with General Motors. There is this “we don’t care” arrogance lately towards the dealers that I just cannot understand. I have always believed there was a partnership between the manufacturer and the dealer working toward what was beneficial for both but lately it’s been the opposite.
So it brings me to WHY I am here:
Labor times!!!!! I have reached my breaking point with the constant shortages in the warranty labor time guide and the fact that General Motors does nothing about it. If you ask for more time than the job pays, well then you have circles and hoops and all kinds of BS to go through and it seems like it was designed that way so you don’t ask for it. It works in most cases, most techs just take it on the chin or in other places!! I am tired of it and I want to do something about it.
HOW we change it:
General Motors has a secret formula to when and how they review labor time requests. Who knows how many requests have to come in for a particular labor op on a particular vehicle before they will perform a review. All I know is we probably do not have enough people asking and therefore the requests don’t get attention. The other issue is how long it takes to fill out one of these requests, I have done several and they usually take anywhere from 25 to 45 minutes. When you are on flat rate who has the time for this? I want to change that, I am going to have a simple page for members to enter an opcode, year make and model with the time they think it should pay and I will do the research. When the research is complete I will email all members a copy of all the information needed to fill out a labor time review request and the information can be copied and pasted. The time it will take to fill this out should be under 3 minutes. The idea is we all submit a request to review the same labor op so it cannot be ignored any longer.
We have to work together if we want to change things and this is the only way I can think of to get people going through the same BS to work together.
When you find an Opcode that does not pay enough, visit our Opcode page and submit a review form, I will do the rest.
When you get an email with all the information to fill out a request, log into SI and access the labor time guide to submit a request.
For those of you that have never done one before click on the SI LTG Instructions to see how it is done.